
Dear Customer,
We are excited to introduce our Customer Relationship Management application, designed to enhance your experience with our services. Here's what you can expect from our new app:
- **Data Usage Insights:** Stay informed about your data consumption with detailed reports on how much data you have downloaded and uploaded since your last connection to our server. This feature helps you keep track of your usage and manage your data more effectively.
- **Internet Package Management:** Easily request changes to your internet package directly from the app. Whether you need more speed or a different plan, you can make the switch hassle-free.
- **Router Connectivity Test:** Use the "Router Connectivity Test" option to check if your WiFi signal is working correctly from your router to your phone. If any issues are detected, the app will provide you with solutions to resolve them swiftly.
- **Support Ticket System:** Open a "Support Ticket" directly from the app for any assistance you require. You can also communicate your issues to our technical team through messaging, eliminating the need to call our office.
- **Convenient Bill Payments:** Pay your monthly bill effortlessly using our app's integrated online bKash payment gateway, with no extra charges. It's quick, secure, and convenient.
- **Payment History:** Keep track of your payments with the ability to view your payment history within the app. This feature helps you stay organized and informed about your billing cycle.
- **Real-Time Notifications:** Stay updated with real-time notifications about any internet disruptions, special offers, or important news. We ensure you are always in the loop.
- **Service Accessibility:** Our app allows you to access our services using mobile data. If your connection is interrupted due to an unpaid bill, you can quickly pay it through the app using mobile data or any internet connection, and your service will be automatically reconnected.
- **Client Support & Ticket System:** Even if you're completely disconnected from our internet service, you can open a support ticket using the "Client Support & Ticket System" through mobile data. Our dedicated support team will address and resolve your issue promptly.
We are committed to providing you with a seamless and efficient user experience. Download our app today and take full advantage of these features!